FETCH

Idea

Introduction

FETCH is a fully developed ordering and payment solution for pubs, bars, restaurants, stadiums, hotels & festivals. Smart, unique technology pinpoints a customer’s location with clever features including bill splitting, tipping, instant feedback to make ordering food and drinks easy.

Without needing to download our app, customers can easily browse menus, open a tab, place orders, pay using their digital wallets, leave feedback and gain loyalty rewards.

Tap | Order | Pay

People crave a safe and straightforward experience as they return out, with 71% of under 45s believing technology can improve the guest experience. From our view of the industry, we believe many software solutions fail by not integrating with payments or being difficult to navigate, and most solutions require customers to download an app.

With sleek table technology for users to tap, ordering and paying is easy and intuitive. FETCH integrates with a venue’s POS and evenly distributes orders to staff, creating a seamless, efficient and contact-free solution.

Substantial accomplishments to date

With fully built and tested tech and a successful early roll-out, FETCH have already taken strides towards transforming hospitality with their seamless fintech.

• In 2021 FETCH have had 109 venues go live and processed 26K transactions, with 87K registered users and a platform flowthrough of £265K.

• The app’s intuitive design and development by a globally-experienced team has resulted in a number of advanced features that drives easy use for guests. These include groundbreaking precision location technology to pinpoint customers which delivers enhanced operational efficiency for the venue and for the guest experience for on-premise, outdoor and festival events.

FETCH has already partnered with multiple POS and Payment systems including Zonal, Oracle, Stripe, Square, and Adyen enabling full integration of its technology and creating an end-to-end solution, easy for venues to adopt. Active development is underway to add more integrations.

Some of the positive feedback from customers ordering through FETCH include: “Very clear.”

“Feels safer using my own device” (rather than a menu)

“You can literally pay and go”

“Sit down, order, be in control”

Feedback from venues include:

“Easy to use, fast”

“Safe for customers and also our staff”

“Will save the restaurant time and cost”

With an addressable UK market of £98bn, FETCH is ready to transform hospitality through fintech that’s both contact-free and frustration-free for all.

Monetisation strategy

FETCH operates on a straightforward transaction fee, which is typically 2-5% of gross order value, or through a SaaS model depending on the venue type.

This further increases our appeal to venues, as the lack of set-up or management fees removes cost barriers to adopting FETCH.

We believe our smart, integrated solution for contact-free hospitality services, our simple pay-per-transaction model, together with our globally-recognized and experienced team, means FETCH is perfectly placed to take a healthy share of the £98billion food and drinks market.

Our focus is driving sales through signing smart integration and reselling partners, delivering more hotel, pub and restaurants chains across the UK, Europe and enhancing business development in the US.

The more venues we sign, the more transactions we process -- and the more revenue we make.

Use of proceeds

Our main area of focus will be growing our market share within the food and beverage industry. 60% of funds will, therefore, be dedicated to sales & marketing, supporting our vision of becoming the leading solution for mobile ordering, payment and guest location.

These funds will help us to accelerate venue sign-ups to FETCH’s technology in our target markets and channels including the UK, Europe and the US and beyond.

A further 20% of funds will be used for continuing product development, with the remaining 20% dedicated to operations.