Building innovative self-checkout solutions to enable frictionless shopping in stores.
Business overview
Location | London, United Kingdom |
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Social media | |
Website | mishipay.com/ |
Sectors | SaaS/PaaS Digital B2B |
Company number | 09717666 |
Incorporation date | 4 Aug 2015 |
Investment summary
Business highlights
- Processed £74M in transaction value in last 12m
- Backed by Nauta Capital, American Express and United Ventures
- >1% of the UK population used MishiPay in Dec'23
- Live in 400+ stores globally
Key features
Pitch
About the Campaign
Mishipay is transforming the retail shopping experience with our innovative self-checkout solutions that empower customers to shop in-store with unprecedented speed and convenience.
Our full product suite includes our Scan & Go App, self-checkout kiosks, mobile POS and cash desks which have the ability to process 100% of the store transactions.
Mishipay's self-checkout solutions are now being used by 30 brands across 407 stores worldwide, including Flying Tiger Copenhagen, Muji, Hudson News, Dubai Duty Free, Grandiose and Virgin megastores.
Market Opportunity

Retailers are estimated to lose $341B in lost sales annually due to long queues at checkout. *Unified Commerce Retail Report 2019. We are helping retailers recover these lost sales while also reducing their stores’ costs and improving the in store checkout experience. Our research shows that Mishipay's mobile first, cloud native approach to checkout results can result in up to 80% lower capex for the stores.
We have seen as much as 78% of the transactions move from tills to self checkout. This is one of the main reasons why Flying Tiger, Copenhagen, a retailer with over 900 stores in Europe have made MishiPay the only method of checkout in 58 of their UK stores since last year.
These are the benefits we have delivered with some of our key retailers:


Traction & Key Accomplishment
• £74M in transactions processed with MishiPay in last 12m
• 1.37M checkouts in Dec'23
• 129% growth in ARR and >1100% growth in transactions in Dec'23*
• 407 stores live with Mishipay solutions across 30 brands
• Customers include Flying Tiger Copenhagen, Muji, Carters', and Hudson News.
• Total funding of £11M raised till date from investors such as Nauta capital, American Express Ventures, United ventures and family offices active in the retail industry.
• Ranked in the Sifted Top 100 ‘24 list of UK's fastest growing startups.

*based on unaudited management accounts.
Team
Mustafa Khanwala is the Founder & CEO, an Engineer from UCL and an entrepreneur at heart. In 2019 he was listed in the Forbes ‘30 Under 30’ and has won the UCL ‘Bright Ideas’, and Top 10 shortlisted for Mayor of London’s International Student awards. It was when he was standing in a queue waiting to buy a can of coke for 20 minutes at Lidl that he identified the need to digitise the in store shopping experience.
Mustafa is supported by our Chief Product Officer Theo Sotiriou and Swati Phadke, CFO & COO.

This led to the launch of the first product Scan & Go and evolved into a full product suite which can now cater to different types of checkout journeys being used by our customers across the world.

Business Model
MishiPay's ability to process 100% of the store transactions presents a strong monetisation opportunity. We are currently earning revenue in 3 ways:
B2B subscription; We charge retailers a fixed subscription fee per store per month.
Transaction Fee; In order to monetise the value that we deliver behind every transaction, Mishipay charges the retailer a transaction fee as a % of the value of transactions completed using MishiPay.
Payment Processing Fee; MishiPay onboards retailers on our own marketplace with our preferred payment provider, aggregating volumes across retailers to get an attractive buy rate from the payment provider. We share the benefit of this lower rate to the retailer and at the same time retain some of it.

Use of Funds
In the last 2 years we have been busy developing a full suite of checkout solutions which can cater to every type of buying journey in stores. With this funding round we aim to achieve profitability by Q4 2024 and continue our strong ARR growth.
A significant portion of the round funds will be invested in growing our sales and customer success teams in our key markets of Europe, US and Middle East.
We will also be spending a part of the funds in B2B marketing activities to drive awareness
Key Information
Share Price
Please note, the share price for the round received by direct investors is £81.53521. Due to rounding, Seedrs investors will receive a share price of £81.54.
Share Classes
The Company currently has 6 classes of shares: Series A, Series A1, Series A2, Series A1+, Series A2+ and Ordinary Shares. All investors reflected in this round, including Seedrs investors, will receive Series A1+ Shares.
All classes of shares hold voting rights. The Series A2+ are held only by Amex, a regulated bank, and therefore have certain regulatory and voting restrictions.
Liquidation waterfall:
On a liquidation, return of capital or exit, the proceeds will be distributed as follows:
- First, Series A1+ and Series A2+ Shareholders shall receive 1x their initial investment amount back;
- Second, Series A, Series A1 and Series A2 Shareholders shall receive 1x their initial investment amount back; and
- Finally, Ordinary Shareholders will share in the remaining proceeds pro rata to the number of shares held,
Provided that if the holders of Series A, Series A1, Series A2, Series A1+ or Series A2+ Shares would be entitled to a greater amount if the proceeds were distributed to all shareholders on a pro rata basis (according to the number of shares held), then the above waterfall will not apply and the proceeds shall be distributed to all shareholders pro rata.
Anti-dilution
Series A, Series A1, Series A2, Series A1+ and Series A2+ have anti dilution rights on a broad-based weighted average basis. This means if shares are issued at a price below the price that the shareholders invested at, they will be issued new shares to mitigate the dilution suffered.
Debt
The company has the following outstanding loans:
1. $271,779.60 loan from Founder Path at an interest rate of 18% per annum. The loan is repaid in monthly instalments and has $56,620.75 remaining. The final repayment date is 2 Oct 2024.
2. £50,000 bounceback loan from Natwest loan at an interest rate of 2.5% per annum. The loan is repaid in monthly instalments and has £20,852.05 remaining. The final repayment date is 17 May 2025.
The funds raised from this investment round will not be used to repay these loans.
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